Copastur Privacy Policy

 

The Privacy Policy of Copastur – Viagens e Turismo Ltda website follows the LGPD rules of the Brazilian legislation. Elaborated to reaffirm our commitment to the privacy and security of the information we collect from users who access our site. Carefully read the information presented here. It indicates how your personal information is collected, processed, and protected on the Copastur website. By providing personal information or browsing the site, you are automatically agreeing to the rules of use, protection, and security established herein.

This policy covers the processing that Copastur gives to information capable of identifying users, whether collected directly on its website or stored in its electronic databases by other means of collection, such as filling out registrations or queries to customer service.

This policy does not apply to companies in which Copastur does not hold a share or control, or to individuals who are not employees or hired by Copastur.

The website may provide access to links to other external portals whose content and privacy policies are not the responsibility of Copastur. Therefore, we recommend that users, when redirected to external websites, always consult their privacy policies before providing their data or information.

For the purposes of this policy, the following considerations should be observed:

1) Copastur collects personal information capable of identifying users when they: (i) register on our website to receive the Copastur newsletter; (ii) request a reservation; (iii) fill out any information form; and (iv) participate in our promotions and/or events; (v) contact or communicate with us; (vi) request information; (vii) start or complete Copastur’s employment application process; (viii) access or use Copastur’s pages or accounts on any third-party social media platform, such as Facebook or Twitter (“Social Media Pages”); (ix) provide or submit comments, suggestions, experiences or other content to us; and/or; (x) interact with us and our Online Services in any other way.

2) For each of the data collection modalities, different information may be requested according to their purpose. Thus, users will always be informed about the data that is being collected, and it is at their discretion whether or not to provide it.

3) Copastur also receives and automatically stores, through cookies, information in its servers about the activities coming from the browser of the user, including IP address and the page accessed. The records of events and activities on the Copastur website (logs) will be used only for statistical purposes and metrics of the services provided. However, Copastur reserves the right to use such records on an individual basis in the event of a court order or the occurrence of events that require such measures, including, but not limited to, investigations that Copastur promotes in an attempt to clarify cases of evidence of authorship or access, hacker attacks, undue changes in systems, provide evidence in legal proceedings, etc.

4) All information collected from users is securely transmitted using standard Internet encryption.

5) Any information provided by users will be collected, processed, and stored according to the strictest standards of security and reliability. We will strive to maintain the integrity and transparency of the information provided to us.

6) All personal data collected will be incorporated into the Copastur database, and Copastur will be responsible for its safekeeping and storage.

07) Copastur uses the information collected for the following general purposes: (i) to inform about new products, services, and events of the company; (ii) to keep user records updated for purposes of contact by telephone, electronic mail, direct mailing, SMS or other means of communication;

(iii) to improve the usability and interactive experience during the user’s browsing on the website; (iv) to elaborate general statistics, without identifying the users; (v) to answer the questions and requests of its users, comments, and postings; (vi) to carry out communication and relationship marketing campaigns, as well as disclose special offers from partners; and (vii) to communicate with users in order to give them information about the company; (viii) improve and customize our Services; (ix) process payments; (x) investigate and resolve disputes and controversies; and (xi) protect the security and integrity of our business and our Online Services.

8) Access to collected information is restricted to Copastur employees and persons authorized by Copastur. Those who unduly use this information, violating our Privacy Policy, will be subject to the penalties provided in our disciplinary process, without excluding other applicable legal measures.

9) Unless by legal or judicial determination, the information on users registered in the environment of this website (copastur.com.br) will not be transferred to third parties or used for purposes other than those for which it was collected by Copastur.

10) The user guarantees the veracity and accuracy of the personal information that the user provides on this website, for which they assume the corresponding responsibility. Copastur assumes no responsibility in the case of inaccuracy of the personal information entered by the user on this website. The subject may request the correction or update of their data via e-mail at comunicacao@copastur.com.br.

11) When you become aware of any promotion carried out by Copastur, check the website to verify its veracity. If the information is incorrect, please disregard it.

In all cases in which data is collected, we request your consent in advance to comply with the guidelines of the General Data Protection Law.

Although Copastur may contact you about offers and information about Copastur or its products, services, or Events, you will always have the option of not receiving such offers or information. You may contact us, as described below in the “Contact Us” section, to communicate your marketing preferences and request to be removed from marketing lists. You may also request that your Personal Information not be shared with suppliers and partners of Copastur (however, it is worth highlighting that these suppliers and partners also collect your Personal Information directly from you).

Copastur does not sell or rent your Personal Information to third parties for marketing purposes.

We share and disclose your Information in the following ways: (i) with third parties that provide a variety of services on our behalf, including the booking of tickets and accommodations and the support of our Online Services, payment processing, communications, marketing surveys and analyses;(ii) with members of our group of affiliated companies for promotional or other purposes; (iii) for management and administration of Events; (iv) to comply with the law, a court order, or other judicial proceeding or investigation; (v) as may be required to protect the rights and interests of Copastur, its affiliates, and ours and their respective employees, customers, visitors, users, and any other person or entity;(vi) to comply with any applicable terms and conditions and other agreements; (vii) in the event of a corporate transaction, such as a merger, reorganization, or acquisition, in which case your Personal Information may be transferred to the acquiring company; (viii) in aggregate or other non-identifiable form; and/or; (ix) in compliance with your consent.

If you wish to be excluded from the Information sharing practices described in this section, please contact us at comunicacao@copastur.com.br

Our Online Services are not intended for use by persons under the age of 18. We do not deliberately collect Personal Information from anyone under the age of 18. Please contact us using the Contact Information provided below if you believe that we may have collected such Information without parental or legal guardian consent, or in any other way not authorized by law, and we will delete it.

Some Internet service providers have been offering their users anti-spam tools to prevent them from receiving unwanted e-mails. These tools work as a blocker for e-mails that are not authorized by the user. If you have an anti-spam tool activated on your computer, you may not receive promotional e-mails from Copastur. To avoid this inconvenience, add the domain @copastur.com.br as authorized by your Internet provider. Only then will you be able to receive our e-mails normally. If you need more information, contact your Internet provider.

This Privacy Policy is subject to constant improvements. Therefore, we recommend that it should be consulted periodically.

In case Copastur, at any time, promotes substantial change in the way it uses the personal information it collects and processes, the new privacy and information security conditions will be informed: (i) to the general public, using a highlighted announcement on our home page; and (ii) to registered users, using electronic communication.

This Privacy Policy is governed by the legislation of the Federative Republic of Brazil. Its text should be interpreted in the Portuguese language. Users of the Copastur website are submitted to the Central Court of the Capital District of the State of São Paulo.

For the purposes of this policy, the following concepts should be considered:

Antivirus: program or software specifically developed to detect, nullify and eliminate computer viruses.

Cookies: small files created by websites visited and saved in the browser, which stores information related to your preferences. Copastur uses all types of cookies to improve the website and offer a customized service to the user. The information generated by the cookies is transmitted to our servers and stored when allowed by the user or by the effective legislation. Copastur does not wish or intend to invade your privacy during your visit to the website. Check here our list of Cookies for more information.

IP Address: This address is a unique number for each computer connected to the Internet, consisting of a sequence of 4 numbers ranging from 0 to 255 separated by ‘.’. For example: 192.168.34.25.
Social Engineering: method of attack where a person uses persuasion, often abusing the ingenuity or trust of the user, to obtain information that can be used to gain unauthorized access to computers or information.

E-Mail: electronic message transmission tool, also known as electronic mail.
Internet: a worldwide network of interconnected devices. It is made up of several smaller networks that are linked together by a common set of protocols.

Password: sets of characters, of the user’s unique knowledge, used in the process of verifying their identity, ensuring that they really are whom they say they are.

SPAM: a term used to refer to unsolicited e-mails, which are generally sent to a large number of people.

User: is any person who has any type of access to the Copastur website or who registers.

Virus: A virus is a program that can infect other programs and files on a computer. To carry out the infection, the virus embeds a copy of itself in a program or file, which, when executed, also executes the virus, continuing the infection process.

By using our Online Services, you expressly agree to this Privacy Policy, and you agree to adhere to the terms and conditions posted on our Online Services under the heading “Legal Notice.” If you do not agree to the terms of this Privacy Policy, please do not access or use our Online Services or submit any Personal Information to us.

If you have any questions or comments about this Privacy Policy or our privacy practices, please contact us at comunicacao@copastur.com.br.